Terms and Conditions

The basis on which GemExpert is provided.

Version: 2026-10-16.v1 · Effective: 16 October 2026.

The service

GemExpert is a decision-support and preparation tool for government bids. It advises and prepares; it does not submit on your behalf, and the procuring authority decides every bid. You are responsible for verifying outputs against the bid document, ATC and GeM formats.

Acceptable use

Use the platform lawfully and only for bids your firm is entitled to pursue. Do not upload another firm's documents as your own.

Accounts and sign-in

You must provide accurate account information, keep access to your registered email secure and promptly tell us about suspected unauthorised use. If you choose Google sign-in, Google verifies your Google account and GemExpert links the returned Google account identifier to your GemExpert account. Registration is complete only after you accept the current Terms and Privacy Policy and verify the one-time code sent to your email address.

Communications

Account verification, sign-in and security messages are transactional and necessary to operate your account. Marketing messages are optional, require a separate opt-in and can be stopped without closing your account.

Credits and billing

AI features consume GX Credits as described on the Pricing page. Credits are consumed on use.

Liability

The platform is provided on an as-is basis. We are not liable for bid outcomes; always confirm eligibility and formats against the official bid document.

This page is a general summary and not legal advice. For a specific agreement, contact support@gemexpert.tech.